Meet Richard Ackroyd, one of our Account Managers

Read more about his work and how he meets his clients' needs

In Richard's experience, finding where the gaps in knowledge lie in an organisation is one of the biggest training challenges that businesses face. Find out how he helps his clients to overcome this and other challenges.

Richard Ackroyd, Regional Account Manager

“I aim to be the first point of call for all of my clients. Often, their biggest challenge can be identifying where their knowledge gaps lie. The RICS website has a long list of training solutions available, but it’s not exhaustive. So if you speak to us, we can always investigate what else is possible.

“With our volatile economic climate, companies have to adapt. So if one area of your business is struggling, you should use training to strengthen your skills base in another.”

“I don’t think businesses realise how much flexibility there is either: we can tweak an existing course to suit different skills levels, for example, or we can develop something bespoke from scratch. I honestly don’t think any training provider can do that as well as RICS can, and our training portfolio is growing all the time.

“Building a rapport with my clients is crucial and it’s the part of my job I enjoy most. I develop lots of contacts within each account and I always include their regional offices because they often have their own specific training needs.

“Before I joined RICS, I’d never really considered the built environment as a career but it’s fascinating because it affects us all.

“I love the fact that my clients are genuinely interested in talking to me because it creates a positive, consultative relationship. I’m also really proud of the expertise among our trainers and members: RICS training and qualifications are recognised across the whole industry, and rightly so.”

Courses tailored to you

“The building surveyors team at the National Trust approached us about JCT training. We had an off-the-shelf course already but it didn’t quite meet their needs, so we amended it in line with their requirements and delivered it to their team. The training was given in four separate events at different locations across the UK. In total, 120 colleagues took the course with us. Our clients were really happy with the results and are currently talking to us about new ideas for other training courses.”

One-of-a-kind training

“My favourite booking was a five-day course in commercial estate agent training for 20 people, which had never been offered before. That was a perfect example of taking a question from a customer, investigating the detail and finding an excellent trainer to develop a first-rate course.”

My top tip

“Even if you don’t think we offer training on a particular topic, always ask the question. RICS training is endlessly flexible and our courses are very good value.”

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